Return Policy :
We strive to have the best customer service and a 100% satisfaction guarantee. We would be happy to help answer questions or concerns through our email or contact form. shino.rotators4u@gmail.com Contact form: https://shinorotators.com/contact/
Returns, exchanges, and fixes will be admitted if the product you received was damaged, broken or the wrong order was delivered upon arrival.
To be eligible for a return, the item must be unused and in the original condition and packaging you received it in.
Returns
- In order to process a return, you must file a request warranty/return application. This application will provide us with the needed information to successfully help you find a suitable fix or replacement of your item. To complete an application, your order number and email will be required for authentication purposes. Text boxes will be provided for your input, pictures etc.. to describe the state of the item. We would be happy to assist you via email.
- Once an application has been approved, you will be provided with a confirmation letter and a pre-paid shipping label sent to your provided email address.
- To package up and ship back an order, place all the items you filed for a return in their original packaging. Print and tape the prepaid shipping label to the outside of the packaging. Then your package can be placed in the USPS drop off box to be shipped back.
- Once we receive your package we will find a suitable fix or replacement which will be sent back to you along with an email.
Credit refund (if applicable) If we are out of available stock to have a physical product sent back you due to inventory, production or materials you will be notified via email. You will be given an option of a credit refund or a restocking wait time to receive back a physical product. If a credit return option has been chosen your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing credit refunds (if applicable)
Contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shino.rotators4u@gmail.com
For any further help or instruction please contact us we are always here to help
shino.rotators4u@gmail.com or got to our contact page at
(https://shinorotators.com/index.php/contact/)